Meeting the requirements
My house is about 160 years old. It has a certain Victorian charm, but a couple of years ago the roof started leaking. Actually, there had been small leaks for years previously, which we had fixed,...
View ArticleWhen you say "design"... what do you mean?
George Bernard Shaw (I think) said "England and America are two nations divided by a common language". He was referring, I suppose, to the jarring experience when you think you're speaking the same...
View ArticleUser experience for software engineers
Bill Buxton has written a good article about co-operation between software engineers and user experience specialists. I like Sam's comment about needing Engineering Design leaders, because that's...
View ArticlePersonas Considered Harmful
Personas are one of the staples of current UX practice. Although they are useful in some ways, I've always felt uncomfortable with them and have put some of my objections into this paper. What do you...
View ArticleRation the Passion, Please
The number one attribute that any jobseeker must display these days is "passion". And any enterprise that wants your business will swear that they are "passionate" about what they do. I'm not sure when...
View ArticleInteraction in a Social Context
I've been interested for some time in how usability can be extended into, and integrated with, the field of enterprise systems design - not just in terms of the surface details of user interface, but...
View ArticleObjectively Correct Requirements
I've been reading a piece by Tal Bloom on the excellent UXmatters site about triangulation of requirements to ensure that "objectively true" requirements are defined. It's a nice article but I do...
View ArticleEmpathy and Human(e) Digitalities
For people who design products, services and systems, it's pretty clear by now that empathy is a vital attribute. By the way, some psychologists like to make a distinction between cognitive empathy...
View ArticleJobs To Be Done
I've been reading Alan Klement's book "When Coffee and Kale Compete" about his JTBD thory. You can download it for free at http://www.whencoffeeandkalecompete.com/ . In my opinion, it's a really...
View ArticleBusiness Analysis books – a recommended reading list
When I deliver a training course, I always finish by inviting the delegates to get in touch in the future if they have any questions. If I never hear from them again, it makes me sad. So I was pleased...
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